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Returns & Cancellations.

Returns Information.

Returns Policy

We do not accept product returns unless the item was damaged in shipping. We thoughtfully curate all products on our site from many sources that we trust will portray our signature GFG style. We encourage you to thoroughly read our product descriptions, measure your space, and reach out to us with any questions at prior to making your purchase so we can help ensure you have all the information you need to make your purchase.

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of a store credit.

Cancellation Policy

The Great Furniture Gallery has a no-cancellation policy for back-ordered and pre-ordered items
outside our 24 hour cancellation window from time of purchase. Our team works hard to keep our site up to date with the most accurate stock and estimated shipping timeframes. Once your order is placed, it is sent to the manufacturer and a cancellation cannot be processed once the manufacturer has confirmed your order. Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change. Please note that The Great Furniture Gallery and our manufacturers are still experiencing COVID related delays for both production and shipping. Our team will notify you of any changes to the estimated ship times of item(s) in your order as often as we are updated by the manufacturer and will ship items as they become available. We thank you for your patience regarding back-ordered and pre-ordered Shoppe items.

For in-stock items when you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.

Theft policy

The Great Furniture Gallery does not cover instances of theft.

When tracking numbers say the package has been delivered, we assume it to be true. Unfortunately, in the case of theft, we are not able to cover it. We apologize if theft was what happened and sincerely hope that the package turns up.

Shipping Policies

Have questions about our shipping policies? We are here to help!